Frequently Asked Questions

We get a lot of questions about our cakes, logistics, and the crazy place we call our bakery. Here is a list of answers to the top questions we get asked everyday.

Cake-Related

Can you tell me how much this cake costs that I saw on your page?
  • EVERYTHING we do is custom-made and is determined by a list of specifications. Please refer to the Pricing Page for more info. To respect the privacy of our clients, we do not offer the price of a cake already commissioned by Apple-Butter Bakery. Instead, please give us room to be creative for your event by giving us the necessary information and we will quote you a price especially for you.
How big is a serving size and how do I cut the cake?
  • The typical serving size is 1.5x2x4 inches. 3D or carved cakes may yield alternate serving sizes. For information on how to cut your cake, please view this cutting guide.
How far in advance do I need to place my order?
  • 2-4 weeks is standard notice to place your order. Some weekends book faster than others so we suggest to reserve your date as soon as possible. We often have last minute openings so please call to check the availability for rush orders.
How do I reserve my cake?
  • We require a 50% down payment to reserve your cake for the requested date and may be made by PayPal, US Mail, or by appointment (cash, money order, cashier's check). Correspondence with a representative does not reserve your cake as new payments are made everyday. Please call to make sure that your interested date is still available at the time of payment. The balance is due one (1) week prior to the reserved date.
What is fondant?
  • Fondant is a rollable icing used to cover cakes to provide a porcelain-like finish. This is the type of icing used most often on cake shows such as Ace of Cakes and Cake Boss. 
Do you provide cakes for individuals with special dietary needs?
  • We have options for vegan and nut-free cakes. We are working on recipes for gluten-free and sugar-free cakes but are not available at this time.

Bakery-Related

Where are you located?
  • Apple-Butter Bakery is housed in the Irwin Street Market at 660 Irwin St, Atlanta GA 30312 near the historic MLK Memorial District. At ISM, you can come grab a cupcake, breakfast, ice-cream, coffee, and many other indulgences with your family! All the merchants are individual food-service companies and are not directly related to each other.
Can I stop by to order a cake?
  • Due to our busy production schedule, consultations and tastings are by appointment only. You may call us at 404-602-0090 to schedule an appointment or make your order via phone.
Do you deliver?
  • Yes, we gladly deliver so you don't have to worry! 0>15 miles away = $25,
    15>30 miles away = $40,
    30-50 miles away= $60
I need an order by this weekend, what is your turnaround time?
  • This is determined on a case-by-case basis. If by chance we have the appropriate resources available, we will make every effort to fulfill your order. Smaller orders are more likely to be filled at late notices than specialty cakes.  A 5% rush-order fee may be applied to such orders to cover extra said resources. 
What is your Return/Cancellation Policy?
  • A non-refundable deposit of 50% is due at time of order placement. The balance is due in full one week prior to delivery or pickup.
    If a cancellation is made less than one weeks prior, the customer is held responsible for the balance which is also non-refundable. No changes can be made to invoices less than one week prior to delivery date. Please note  delivery/setup time is final as noted on your invoice. Changes to delivery/setup must be confirmed no later than one week prior to event.
    In the event of cancellation:
  • All requests for cancellation must be made in writing.
  • If a cancellation is received, the aforementioned deposit will not be refundable.
Refunds
  • Due to the time-consuming handcrafted nature of our products, we are unable to provide refunds or exchanges. You can, however, expect the highest level of service from us. We take great pride in our cakes and we want you to be 110% satisfied. 100% satisfied at the very least.
Do you teach cake decorating?
  • Yes, Chef and Head Sugar Artisan,  Shellane Pickett, teaches Wilton Cake Decorating Classes at Hobby Lobby at 1825 Rockbridge Rd in Stone Mountain, GA. Please call for class information. 
Are you hiring?
  • We are currently accepting applications for cake decorators. Interested persons should email their resume and portfolio to info(at)Applebutterbakery(dot)com